Damaged or Defective Items:

  • If you receive damaged or defective products, promptly contact us for return or replacement at no extra cost to you.

Claims for Damaged & Missing Products:

  • To ensure your shopping experience is satisfactory, we’ve implemented a claims policy to address issues like damaged or missing items promptly and fairly.

Claim Process:

  • If you received a defective/damaged product due to delivery issue, please contact us immediately within 24 hours of receiving the product on What’s Apps ( +8801886-544396) or call us (+8801886-544396), we will be happy to help you resolve the issue.

Unboxing Video Requirements:

  • Clearly show the outer packaging.
  • Demonstrate the opening process and the product’s condition.
  • Capture the entire unboxing process.
  • Clearly display damaged or missing items.

No Video, No Claim:

  • To ensure accuracy and expedite resolutions, we require an unboxing video for all claims.

Why Unboxing Videos?

  • Verify product condition at delivery.
  • Distinguish pre-existing damages from transit damages.
  • Expedite claims with clear evidence.

Claims Resolution:

  • Upon receiving your claim and video, our team will promptly review and offer a suitable resolution, such as replacement or refund.

Refunds

  • We only accept refund if anything goes wrong. And it’s exceptionally rare with us. Each Refund request is processed by mutual communication with us via Phone call Only.

Customer service

  • For all customer service enquiries, please contact: +8801886-544396 (What’s Apps)